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Villa
Policies

Office Hours are 9:00am to 5:30pm
(Every Day)

Check-In Time is 2:00pm to 7pm
Check-Out Time is 11:00am

 

Reservation Deposit

All reservations require a 100% deposit at the time of booking .

Cancellation Fees

(Cancellation fees are waived for emergencies only which may be illness or death)

 

All booking cancellations and modifications are charged as follows: 

 

‍Between 180 days and 60 days prior to arrival:

2 night stay is held.

 

‍Between 59 and 30 days prior to arrival:

50% of reservation total is held.

 

‍29 days or less prior to arrival:

100% of reservation total is held.

Emergency or Disaster Cancellation

Due to us not being able to control the weather, or any other acts of God, we allow you to reschedule or we can issue a credit for a future stay.. We do not give refunds

Booking Modifications

Reservations may be extended with no fee. Reservation changes resulting in a room night reduction are treated as a cancellation and are subject to standard cancellation policies for the nights reduced. Moving a reservation and changing dates is treated as a cancellation and rebook.

 

Nights not spent due to late arrival or early departure are not refunded. No-show reservations will be held until check-out time the following day. If no guest communication or check-in occurs on the second day, all days will be canceled and payment in full retained.

 

Extra Person Charges

Rates are based on double occupancy for one-bedroom units and quad occupancy for two-bedroom units. Extra person fees (not to exceed maximum unit occupancy) of $25 per person, per day, apply for individuals 15 years of age and older. Underage occupants still count toward maximum unit occupancy.

Taxes & Fees

BVI’s tax and Service charge is 20% and is subject to change without notice. Taxes and service fees apply to room rates, extra person fees, and all other charges.

Seasons

Peak: November 1st to April 30th

Value: May 1st to October 31st

Length of Stay

Peak: 3 night minimum

Value: 2 night minimum

 

Room Moves

Room change requests must meet a four-night minimum length of stay in each unit. Room move requests are subject to a $150 cleaning fee (plus tax), unless necessitated by emergency or other unexpected facility circumstances.

Unit Availability

Unit selections are confirmed upon booking but may be modified at any time due to unexpected circumstances.

Early Check-In & Late Check-Out 

Complimentary early check-in or late check-out may be available depending on unit availability. If check in is 1pm or earlier, there is a $150 charge plus tax applies. If departure is 3pm or later, there is a 50% charge of room night plus tax applies. Please inquire 24hrs prior to arrival date about early check-ins and at front desk for late check-out availability one day prior to departure.

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