Office Hours are 9:00am to 5:30pm
(Every Day)

‍

Check-In Time is 2:00pm to 7pm
Check-Out Time is 11:00am

 

Reservation Deposit

All reservations require a 100% deposit at the time of booking .

​

Cancellation Fees

(Cancellation fees are waived for emergencies only which may be illness or death)

 

All booking cancellations and modifications are charged as follows: 

 

‍Between 180 days and 60 days prior to arrival:

2 night stay is held.

 

‍Between 59 and 30 days prior to arrival:

50% of reservation total is held.

 

‍29 days or less prior to arrival:

100% of reservation total is held.

​

Emergency or Disaster Cancellation

Due to us not being able to control the weather, or any other acts of God, we allow you to reschedule or we can issue a credit for a future stay.. We do not give refunds

​

Booking Modifications

Reservations may be extended with no fee. Reservation changes resulting in a room night reduction are treated as a cancellation and are subject to standard cancellation policies for the nights reduced. Moving a reservation and changing dates is treated as a cancellation and rebook.

 

Nights not spent due to late arrival or early departure are not refunded. No-show reservations will be held until check-out time the following day. If no guest communication or check-in occurs on the second day, all days will be canceled and payment in full retained.

 

Extra Person Charges

Rates are based on double occupancy for one-bedroom units and quad occupancy for two-bedroom units. Extra person fees (not to exceed maximum unit occupancy) of $25 per person, per day, apply for individuals 15 years of age and older. Underage occupants still count toward maximum unit occupancy.

​

Taxes & Fees

BVI’s tax and Service charge is 20% and is subject to change without notice. Taxes and service fees apply to room rates, extra person fees, and all other charges.

​

Seasons

Peak: November 1st to April 30th

Value: May 1st to October 31st

​

Length of Stay

Peak: 3 night minimum

Value: 2 night minimum

 

Room Moves

Room change requests must meet a four-night minimum length of stay in each unit. Room move requests are subject to a $150 cleaning fee (plus tax), unless necessitated by emergency or other unexpected facility circumstances.

​

Unit Availability

Unit selections are confirmed upon booking but may be modified at any time due to unexpected circumstances.

​

Early Check-In & Late Check-Out 

Complimentary early check-in or late check-out may be available depending on unit availability. If check in is 1pm or earlier, there is a $150 charge plus tax applies. If departure is 3pm or later, there is a 50% charge of room night plus tax applies. Please inquire 24hrs prior to arrival date about early check-ins and at front desk for late check-out availability one day prior to departure.